Back in my Charlotte News (RIP) and Charlotte Observer days, I sat across a desk from a truly fantastic general assignment and police and cops reporter — a kind, soft-spoken ex-U.S. Marine.

Over and over, I heard him make difficult calls to people involved in tragedies, including the families of people who died in all kinds of accidents, crimes or acts of nature. This has to be one of the hardest jobs in journalism, for a reporter who needs information but doesn’t want to inflict emotional pain.

The goal, he once told me, was to avoid pushy questions about feelings and emotions. Instead, he tried to ask calm, factual questions they only a parent, spouse of sibling would know. The goal was not to waste their time or hurt them — but to find other voices (at specific institutions or networks of people) to interview. So he would ask if a young person had a favorite teacher or was active in a sports team or musical ensemble. Frequently, in Charlotte, he asked about friends and pastors at a religious congregation.

I thought of this reporter, and this issue, when reading a stunningly tragic New York Times coronavirus crisis story that ran with this headline: “Top E.R. Doctor Who Treated Virus Patients Dies by Suicide.” Let me stress that I want to praise this story, while also noting that — at a key moment — the Times team mentioned a strong religion angle, and then dropped the topic. First, here is some of the overture:

A top emergency room doctor at a Manhattan hospital that treated many coronavirus patients died by suicide on Sunday, her father and the police said.

Dr. Lorna M. Breen, the medical director of the emergency department at New York-Presbyterian Allen Hospital, died in Charlottesville, Va., where she was staying with family, her father said in an interview. …

Dr. Breen’s father, Dr. Philip C. Breen, said she had described devastating scenes of the toll the coronavirus took on patients.

“She tried to do her job, and it killed her,” he said.